TRL generates structured audit records for property managers — anchored in Australian Standards, manufacturer specifications and relevant case law.
Request a PilotWhen a maintenance decision goes wrong, agencies face tribunals and courts with nothing but emails and gut feel. That is not a defensible position.
Contractor quotes get approved or declined with no documented rationale. When outcomes are disputed, there is no record anchored to standards or specifications.
The questions a contractor gets asked should not depend on how experienced the PM is. Junior staff approve what they do not understand. Senior staff rely on instinct. Neither is consistent, and neither is documented.
Without clear documentation, landlord conversations drag. PMs spend time justifying decisions rather than presenting evidence, slowing resolution and increasing risk.
Managing agent found 100% liable after failing to act on repeated maintenance complaints. Undocumented inaction was the agency's undoing — the owner was apportioned zero liability.
Court held a managing agent can be an occupier for duty of care purposes. Agents cannot rely on the owner relationship to deflect liability where day-to-day control has been assumed.
Agent found 50% liable following a balcony collapse. Failure to escalate structural complaints and obtain expert assessment meant the agency agreement offered no protection.
Property manager held 100% liable after a tenant injury. No inspection records, no documented findings. The agent was ordered to fully indemnify the owner.
TRL sits between the maintenance quote and the landlord approval. Every audit produces two documents that protect your agency and move the decision forward.
Your PM submits the contractor quote and property details. No technical knowledge required. TRL identifies the trade category, the applicable standards, and the right questions to ask. The PM does not need to know what AS 1684 says about timber retaining members. That is our job.
Takes 5 minutesTRL identifies what the quote doesn't say — the structural assumptions left undocumented, the licensing that hasn't been confirmed, the scope gap that only becomes visible when something goes wrong. Every finding is named, anchored to a standard or precedent, and recorded before the landlord sees the quote.
Proprietary methodologyYour PM receives a Decision Brief — a plain-English record of what was found, what questions the contractor needs to answer, and what the financial exposure looks like if they don't. Alongside it, a Technical Record: a forensic file anchored to named standards and case law that exists before anything is approved. If a decision is ever questioned, the record already answers it.
Delivered within 24hA clear internal record of the audit findings, the works being proposed, and the clarifying questions that protect your agency before approval.
A comprehensive audit record anchored to Australian Standards and case law. Your agency's file-level assurance if a decision is ever questioned.
TRL is onboarding a select group of agencies for our pilot. No setup fees. Full support from day one.
We'll review your details and be in touch within 2 business days to schedule a conversation.